The internet landscape has changed so much in the last decade. I networked with people all over the country back then; emailing lists and individuals… and lots of phone calls, but it was not to the scale it is now. Today there are not only more methods of communication, both individually and socially, but there […]
I had two recent experiences with customer service for similar issues and the way they were handled was almost entirely opposite. I learned a lot about customer service, and what NOT to do in resolving issues. It seemed more fitting for the Pondry company blog so I posted it over there.
Most of you reading this post are using twitter, facebook, friendfeed or any number of other socializing services on the Webernet. Social apps are a great way to keep in touch with people, and build relationships with people you’ve never met face-to-face, but how many of you have been focusing too much time on using […]
In my previous post I wrote about not being emotional over the current economic situation, and making good decisions now so you can be around to help others later. I wanted to give some practical things that you might be able to apply to your Web business. Cut what doesn’t count: Your team, people around […]